Franchisee Guide: Requesting a Price Increase

Created by Jessica Clayton, Modified on Fri, 7 Mar at 8:07 PM by Jessica Clayton

Step 1: Understanding the Price Increase Windows

Price increases must be submitted before the 15th of the month, in order to be implemented by the end of that month.
Price Increases will not be processed over the weekend.

Step 2: Conducting Market Research

It is the responsibility of the franchisee to research and determine appropriate new pricing.
Consider factors such as:
- Competitor pricing in your area
- Cost of goods and operational expenses
- Customer demand and market trends

Step 3: Submitting the Request

All price increase requests must be submitted via a Helpdesk Ticket by the franchisee.
Requests can be submitted at any time but will only be processed in the designated window.

Required Information for Submission:

When submitting your helpdesk ticket, include:
✅ Name of the service(s) receiving a price increase (use the exact name as it appears in the system)
✅ Current price of each service
✅ Requested new price for each service
✅ Operating hours for the location (to schedule the update outside of business hours)
✅ Attachment: A spreadsheet (Excel format recommended) listing all services with price changes for clarity.

Excel Format Example:

Location Operating Hours	9 AM - 8 PM Monday - Friday	10 AM - 7 PM Saturday - Sunday
Service Name (Exact)	Current Price	New Price
30 Min. Color Overhaul	$65	$70
Color Only Root Retouch	$90	$100

Step 4: Internal Review & Approval

Once submitted, our internal team will review the requested changes.
The support team will confirm the assigned completion date for the price update.

Step 5: System Update & Timing

Price updates will be processed outside of business hours (typically in the early morning before opening).
System Impact:
- MBO: New prices will update immediately.
- Web App Cloud: There may be a delay in online booking reflecting the new prices until the start of the next business day.
- Website: Will be updated immediately.

Step 6: Franchisee Responsibilities

Once a price increase date is confirmed, it is the franchisee’s responsibility to:
- Notify customers in advance (email, in-store signage, social media, etc.)
- Inform and train staff on the changes and how to address customer questions